Your website isn’t something you build once and forget about.
WordPress updates, plugin updates, security patches… it all needs to happen regularly, or things start to break.
And when things break on a live website, it costs more than it would have to just keep on top of it.
That’s where our monthly maintenance plans come in. We take care of the behind-the-scenes stuff so you can get on with running your business.
Think of your website like a car.
WordPress, your theme and your plugins are the parts that make it run, and every one of them gets updated regularly to fix bugs, close security holes and keep everything working together.
Skip the servicing for long enough and something eventually breaks down, usually at the worst possible time.
Monthly maintenance is your website’s regular service.
If you’d like to know more about why updates matter, have a read of our blog post on running website updates.
Every month our WordPress specialist will:
We also update PHP version when needed (provided we have access to your hosting & correct permissions to do this), and keep an eye out for serious security vulnerabilities. When one comes up, we jump on it straight away rather than waiting for your next monthly update.
We keep it simple. Your plan is based on the size and complexity of your website, not a long list of add-ons you’ll never use.
Best for: Small business websites with fewer than 20 active plugins and no WooCommerce or membership functionality.
This is our most popular plan and suits the majority of small business websites. Think a 5 to 10 page site with a contact form, some blog posts, and a handful of plugins doing the heavy lifting.
If we built your website, or if your site is straightforward and well set up, this is likely the plan for you.
Best for: Websites with 20 or more active plugins, WooCommerce stores, or membership sites.
The more a website does, the more there is to maintain. WooCommerce sites, booking systems, membership platforms and heavily customised sites have more plugins, more moving parts and more potential for things to conflict during updates.
This plan accounts for that extra time and care.
Prefer to pay upfront?
You can pay annually: $480 for the Standard Plan or $720 for the Complex Plan. It’s simply a payment option, not a lock-in contract.
Prefer quarterly maintenance?
It’s available by request, so get in touch and we’ll chat about whether it suits your website.
Anything outside your maintenance plan is charged at our hourly rate of $120, billed in 15 minute increments.
We’re upfront about this: our plans focus on the stuff that actually keeps your website safe and running, which means you won’t get a glossy monthly report or round-the-clock uptime monitoring.
What you will get is updates done properly, by someone who knows what to do when something goes wrong.
To keep things clear, our maintenance plans do not include:
Regular maintenance can’t prevent every hack, but a maintained website with recent backups and an active security plugin is much quicker to recover.
If something comes up that falls outside routine maintenance, we’ll always let you know before we do anything extra. No surprise invoices.
Our maintenance plans are available whether we host your website or you do – we never force our website maintenance clients onto our own hosting.
We host your website:
Your hosting is managed by us on Australian servers, so updates, backups, PHP and hosting support all happen in one place. This is the smoothest setup.
You host elsewhere:
As long as we have access to your WordPress dashboard and access to your hosting account and/or your cPanel (if applicable), we can still take care of your maintenance.
Whilst we will assist the best we can, anything that is server-side is between you and your hosting provider. This includes SSL certificates, DNS records, email delivery, hosting outages, slow servers and running out of storage space.
If your website was built by another developer, we can still look after it. We just need to get familiar with how it’s been put together first.
Your first month of maintenance will include a backend health check. We’ll flag anything that needs attention: duplicate plugins, inactive plugins that can be cleaned out, outdated themes, anything that could cause problems down the track.
From there, we’ll confirm which plan suits your website.
Some websites are built on themes that are no longer maintained by their developer.
These can stop working with newer versions of PHP or WordPress, which means updates may not be an option without changing the theme.
If that’s the case, we’ll talk you through setting up a staging site (a private copy of your website) and moving to a supported theme. It’s a bigger job, so we’ll quote it separately and you can budget for it.
We take a backup before every round of updates. Jesse will spend up to 15 minutes fixing the issue, and if it can’t be sorted in that time, we’ll roll back to the backup and talk you through your options.
Yes, with 30 days’ written notice – just send us an email if you don’t want to continue with your monthly website maintenance. If you’ve paid for the year upfront, any future months will be refunded.
Absolutely! If you’d like to learn how, we can train you to run your own backups and updates. And if you get stuck, our ad-hoc website assistance is there when you need it.
If you’re not sure which plan suits your website, just ask. We’re happy to take a quick look and point you in the right direction.
** Full Website Maintenance Terms & Conditions apply. Read them here.
